When is your customer service team available?

When is your customer service team available?

Our Customer Services team are available to answer any questions regarding your order and possible purchases you wish to make.

You can call Monday to Friday 08.00 to 18.00 GMT or between 09.00 to 17.00 on Saturdays.

We recommend you have your order details at the ready if your call is concerning an order.

Should you be unable to call within these hours you call leave a message which we will answer the following working day.

Alternatively you can e-mail us at blackwell.online@blackwell.co.uk - we recommend you state your full name and order number.

We will endeavour to respond to your e-mail within 24 hours, however at busier times this may not always be possible.


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