How do I return a book?
Should you change your mind about your order, Blackwell operates a 'no questions asked' returns policy providing you return your book within 14 working days of the delivery of your order. This policy is in accordance with the Consumer Contracts Regulations. A full refund will be given for the returned items and the original postage costs, but any postage costs incurred when returning your items will be at your own cost.
This policy does not extend to any perishable items, sealed audio, video recording or computer software, which are subject to our standard returns policy (see below).
If you placed your order in one of our bookshops and prepaid for your item, please contact the bookshop to obtain a refund.
After the 'no questions asked' 14 day period we will be happy to accept items for return in any of the following cases:
The item was found to be damaged or faulty. - We will either replace the item or give you a full refund (including postage costs). Please state which option you prefer. If you require a replacement, we will wait to receive the faulty copy from you before despatching a new one.
The item was incorrectly supplied. - If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.
The item does not meet with your requirements. - We will refund the ordered item only (all postage costs will be incurred by the customer) subject to the following conditions:
The book must be returned within 28 days of receipt in the UK, 48 days of receipt in Europe, and 4 months of receipt in any country outside the UK or Europe.
It must be in pristine and resalable condition.
It must be accompanied by a copy of the delivery note or receipt.
In all cases, items should be returned in their original packaging to:
If your title was despatched from a US supplier, please consult your delivery note for the appropriate returns address in the United States.
Items should be returned to us by the most economical method. They remain your property until we have received them.
Please email firstname.lastname@example.org to make our Customer Service team aware that you are returning the book.
All returns are accepted at the discretion of Blackwell Online, and refunds will be given in the same tender type as the original payment.
Please allow 14 days (in addition to the delivery time) for the return to be processed.
Please note that this does not cover institutional or corporate customers purchasing under a framework contract. If you have purchased on behalf of an organisation, please contact your Account Manager for returns information.”
Business customers may return 10% of their orders within 60 days, providing the items are in their original condition. Postage costs to send the items to us will be the responsibility of the customer.
If you have any problems, please call us on 01865-333536 or contact us by email at email@example.com