Manchester Metropolitan University (MMU) - MET Card FAQs

This article will explore:

1. How do I use my MMU Card online?
2. My order has been cancelled. How can I get a refund?
3. How can I check my refund has gone back onto my card?
4. What can I do if I lose my card?
5. My MET Card shows a zero balance and there should be money on it.

1. How do I use my MMU Card online?

• Log on to the Manchester Metropolitan University website
•  Click on Access your MET Card
• Enter your MMU Network ID and password click log in
• Click on Blackwell University Bookshop
• Register your details
• Add books to your basket and click ‘Checkout’
• Input your delivery address, etc, as required
• At the payment page, input your card number and PIN & click on ‘Check Balance’
• Input your credit card if necessary for the remaining balance.
• Click ‘Complete’. Make sure to make a note of your order number.

 

2. My order has been cancelled. How can I get a refund?

Your refund will be actioned by the Online Customer Service team and should appear on your MET Card within 2 working days.

3. How can I check my refund has gone back on my card?

If you believe your refund has not appeared back onto your card, please contact MMU Student Finance to obtain a statement then contact our Manchester shop to refund this back onto your card.

Please take your confirmation email with you as proof that the refund should have been made and they will be able to check your card and action the refund if required.

 

 

4. What can I do if I lose my card?

Contact the University Bookshop and they will be able to cancel your card and issue a replacement.

 

5.  My MET Card shows a zero balance and there should be money on it.

If we're showing a balance of £0.00 that's what we're receiving back from MetCard - we recommend that you raise this with MetCard directly as usually this may mean the card is locked for some reason.