This article will explore:
- How long will my order take to arrive?
- I haven't received a dispatch email
- My order has not arrived
- New and Used Marketplace orders
- My New and Used Marketplace order has not arrived?
How long will my order take to arrive?
Estimated delivery times are dependent on the destination:
| Destination | Price | Delivery from dispatch date |
|---|---|---|
| UK-Standard |
Free |
2-4 business days |
| UK-Priority | £3.50 per item | 1-2 business days |
| Europe | Delivery cost included within the price of the book. | 10-15 business days |
| US | Delivery cost included within the price of the book. | 10-15 business days |
| Canada | Delivery cost included within the price of the book. | 10-15 business days |
| Rest of World | Delivery cost included within the price of the book. | 10-15 business days |
Please note that due to the pandemic deliveries may be subject to some delay.
Deliveries within the UK are completed by Royal Mail standard class.
Please be aware Royal Mail is experiencing ongoing delays and disruptions to their service. This is largely due to restrictions and staff shortages as a result of the Covid-19 pandemic.
Brexit, border closures, and changes to EU tariffs will inevitably impact the book supply chain. Please know that we are working through the details and regulations to ensure we can still deliver books across Europe, but there may be some delay in receiving your order during these early stages.
We are unable to offer priority shipping at the moment.
I haven't received a dispatch email
Use your account to track the status of your order. Log in to your account here.
Please note, with the announcement of another national lockdown, our bookshops (and some stock locations) have been closed or are working with limited staff until further notice. As a result, some orders are taking longer than usual to be dispatched.
My order has not arrived?
Use your account to check the status of your order. Log in to your account here.
New and Used Marketplace orders
Estimated delivery times for New and Used Marketplace books are dependent on the destination:
| Ship to | Ship from | Delivery type | Method | Cost | Time |
| UK | United Kingdom (excluding Ireland) | Standard | 2nd class or equivalent | £2.50 | 2-14 days |
| UK | Europe (excluding UK) | Standard | surface mail | £2.50 | 4-15 days |
| UK | Rest of World (including US & Canada) | Standard | surface mail | £2.50 | 15-45 days |
| Europe | Europe (excluding UK) | Standard | surface mail | £3.50 | 2-14 days |
| Europe | United Kingdom (excluding Ireland) | Standard | surface mail | £3.50 | 4-15 days |
| Europe | Rest of World (including US & Canada) | Standard | surface mail | £3.50 | 15-45 days |
| Rest of World | Rest of World (including US & Canada) | Standard | surface mail | £6.50 | 15-45 days |
| Rest of World | United Kingdom (excluding Ireland) | Standard | surface mail | £6.50 | 15-45 days |
| Rest of World | Europe (excluding UK) | Standard | surface mail | £6.50 | 15-45 days |
(Shipping charges are per item. Prices are stated in pounds sterling. Purchases made in other currencies will be the equivalent value in that currency).
My New and Used Marketplace order has not arrived?
Orders placed through New and Used Marketplace work slightly differently from books ordered directly from Blackwell.co.uk. Once your order has been dispatched, Online Customer Services are unable to track or offer an estimated delivery time for your order.
Please note we are unable to accept cancellations for marketplace titles.
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