Shipping and delivery information

Shipping and delivery information

This article will explore:

• Estimated dispatch times
• How long will my order take to arrive?
• I haven't received a dispatch email
• My order has not arrived?
• New and Used Marketplace orders
• My New and Used Marketplace order has not arrived? 

Estimated dispatch times:

Books are usually dispatched within twenty-four, forty-eight, or seventy-two hours ie one, two or three Business Days.   

NB Dispatch time does not include delivery, but estimated dispatch times will have been stated on the website at the time of order.

This information can also be found on your order confirmation email.

How long will my order take to arrive?

Estimated delivery times are dependent on the destination: 

Destination	Price	Delivery from dispatch date
UK-Standard	Free	2-4 business days
UK- Priority	(Not offered)
Europe	Delivery cost included within the price of the book.	10-15 business days
US	Delivery cost included within the price of the book.	10-15 business days
Canada	Delivery cost included within the price of the book.	10-15 business days
Rest of World	Delivery cost included within the price of the book.	10-15 business days

* Orders outside the EU may be subject to import duties and taxes imposed by the destination country; any additional charges for customs clearance must be paid by the customer.

Most deliveries within the UK are sent by Whistl and completed by Royal Mail standard class or by Evri (Hermes).  Larger deliveries may be sent by DHL. 

Brexit, border closures, and changes to EU tariffs have impacted the book supply chain. Please know that we are working through the details and regulations to ensure we can still deliver books across Europe and worldwide, but there may be some delay in receiving your order.

We are currently unable to offer priority shipping.

I haven't received a dispatch email?

If you placed an order using your account, you can log in and check its progress.

If it has not been dispatched, please check the 'Usually Dispatched' time advertised on the website for the book on your order - this will give the time in 'Business Days' to dispatch.

If that time has elapsed and the book has still not been dispatched, please contact Online Customer Services for advice

Find out more about our dispatch and delivery times here.

My order has not arrived? 

If you ordered with an account, log in to check your status here. Alternatively, please view our help page for further information.

New and Used Marketplace orders

Estimated delivery times for New and Used Marketplace books are dependent on the destination: 

Ship to	Ship from	Delivery type	Method	Cost	Time
UK	United Kingdom (excluding Ireland)	Standard	2nd class or equivalent	£2.50	2-14 business days
UK	Europe (excluding UK)	Standard	surface mail	£2.50	4-15 business days
UK	Rest of World (including US & Canada)	Standard	surface mail	£6.50	15-45 business days
Europe	Europe (excluding UK)	Standard	surface mail	£3.50	2-14 business days
Europe	United Kingdom (excluding Ireland)	Standard	surface mail	£3.50	4-15 business days
Europe	Rest of World (including US & Canada)	Standard	surface mail	£3.50	15-45 business days
Rest of World	Rest of World (including US & Canada)	Standard	surface mail	£6.50	15-45 business days
Rest of World	United Kingdom (excluding Ireland)	Standard	surface mail	£6.50	15-45 business days
Rest of World	Europe (excluding UK)	Standard	surface mail	£6.50	15-45 business days

(Shipping charges are per item. Prices are stated in pounds sterling. Purchases made in other currencies will be the equivalent value in that currency). 

My New and Used Marketplace order has not arrived? 

Orders placed through New and Used Marketplace work slightly differently from books ordered directly from Blackwell.co.uk. Once your order has been dispatched, Online Customer Services are unable to track or offer an estimated delivery time for your order. 

Please note we are unable to accept cancellations for marketplace titles.