Can I track my order?
Once you have placed your order you will receive e-mail confirmation and your order number.
If you have created an Online account you can then log in.
By selecting order summary, you will be able to see whether your order is being processed or has been despatched, as well as its estimated delivery date.
Please note: Most items sent to a UK address are sent by Royal Mail and are therefore not trackable. This applies to priority and standard orders.
Tracking is available for items sent to the USA and Spain, also some parcels may be sent to UK delivery address by courier depending on the weight or size.
If you have any queries or problems, please call us on 01865-333536 or contact us by Chat or by email at firstname.lastname@example.org and we can advise further.
NB If you have not created an account, or if you did not log into your account to place your order, then your orders will not appear and can only be monitored by contacting Online Customer Services by email to email@example.com or by calling 01865-333536.