What Is Your Returns Policy For Corporate Accounts?

What Is Your Returns Policy For Corporate Accounts?

Our standard Returns Policy does not apply to those customers who purchase items for business use, resale or on a Business Account. Instead the following policy applies.

Business Customers may return 10% of each order within 60 days, subject to the following conditions:

All items must be returned within 60 days of receipt.

Each item must be in pristine and resalable condition.

Returned items must be accompanied by a copy of the delivery note or receipt.

Postage costs to send the items to us will be the responsibility of the customer.

We will also be happy to accept items for return in the following cases, providing you inform us of your intention to return within 7 working days of receipt:


The item was found to be damaged or faulty.

We will replace the item. Any postage costs for returning the faulty item and sending out a replacement will be the responsibility of Blackwell Online.

We will wait to receive the faulty copy from you before despatching a new one.


The item was incorrectly supplied.

If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given for the incorrectly supplied item.

We will require you to send the item back to us at our cost.

In all cases, items should be returned in their original packaging to:

Blackwell Online Returns,
Unit 5,
Glevum Works,
Upton Street
United Kingdom

If your title was despatched from a US supplier, please consult your delivery note for the appropriate returns address in the United States.

Items should be returned to us by the most economical method. They remain your property until we have received them.

All returns are accepted at the discretion of Blackwell Online, and refunds will be given in the same tender type as the original payment.

Please allow 14 days (in addition to the delivery time) for the return to be processed.


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