Blackwell's Terms & Conditions

Blackwell's Terms & Conditions

 
  1. Pricing
  2. Discount Codes
  3. VAT Distance Selling Regulations
  4. Customs Charges
  5. Contract
  6. Privacy
  7. Refunds and Returns
  8. Returns and Refunds for eBooks
  9. Non Delivery
  10. Returns Policy For Business Customers
  11. Use of Site
  12. Links
  13. Copyright
  14. Information
  15. Jurisdiction
  16. New & Used
  17. Gift Card
  18. Reward Card
  19. Competitions
  20. Scratch & Win competition
  21. Second-hand books

 

The Terms and Conditions for New & Used titles, where different to our standard Terms and Conditions can be found here

(*) Please note: From 15th March 2016 our Reward Card Scheme is no longer open to new customers. The following FAQs apply to existing Reward Card Customers only.

 

Pricing

What is your pricing policy?

All prices on Blackwells.co.uk are for online purchases only and may differ from Blackwell's bookshops.

We will make reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply any particular book.

Prices are subject to change without notice.

Occasionally publishers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error, we will check with you to see if you still wish to receive the item at the new price.

 

Discount Codes

Enter your discount code exactly as it appears in the box marked 'voucher code' on the shopping basket page.

Discount codes do not apply to gift cards, 'new and used' books, ebooks or Rare Books.

If you change the contents of your basket, the price will be recalculated.

Offers are subject to availability and may be changed or withdrawn without notice by blackwells.co.uk at any time.

Discount codes may not be used in Blackwell’s stores unless stipulated.

Discount codes do not apply to the Blackwell’s ‘Reserve Online Collect Instore' service.

Discount codes cannot be used in conjunction with any third party cashback offer.

Discount codes cannot be used on orders placed on credit.

Blackwell's reserves the right to refuse discount codes not obtained directly from Blackwell's. Blackwell's may ask you to provide the source of the code for verification purposes. 

 

VAT Distance Selling Regulations

To comply with current VAT distance selling regulations, we now charge the applicable VAT rate for any country for which we exceed the distance selling threshold.

 

Customs Charges

If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Blackwells.co.uk has no control over additional charges in relation to customs clearance. Blackwells.co.uk recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.

 

Contract

When you place an order to purchase a product from Blackwells.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've despatched that product to you (the "Despatch Confirmation e-mail"). That acceptance will be complete at the time we send the Despatch Confirmation e-mail to you. Any products on the same order which we have not confirmed in a despatch confirmation e-mail to have been despatched do not form part of that contract.

 

Privacy

Please click the link that will take you to our Privacy Notice - https://blackwells.zendesk.com/hc/en-gb/articles/360001262627-Privacy-Notice-

 

Refunds and Returns

Should you change your mind about your order, you can return your book within 21 working days of the delivery of your order. This policy is in accordance with the UK Consumer Contracts Regulations. A full refund will be given for the returned items providing they are in their original condition and accompanied by a copy of the delivery note or receipt. Any postage costs incurred when returning your items will be at your own cost.

Please note that this does not cover institutional or corporate customers purchasing under a framework contract. If you have purchased on behalf of an organisation, please contact your Account Manager for returns information.

Overseas customers Please call us on +44 (0)1865 333536 or email us at blackwell.online@blackwell.co.uk to obtain information on how to return items.

This policy does not extend to any perishable items, sealed audio, video recording, DVD or computer software, which are subject to our standard returns policy (see below).

If you placed your order in one of our bookshops and prepaid for your item, please contact the bookshop to obtain a refund.

After the 21 day period we will be happy to accept items for return in any of the following cases:

The item was found to be damaged or faulty.

We will either replace the item or give you a full refund (including postage costs). Please state which option you prefer.

The item was incorrectly supplied.

If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.

In all cases customer service should be contacted before returning an item. Items should be returned in their original packaging to Blackwells.co.uk. Only if agreed with customer service (Blackwell.online@Blackwell.co.uk), books can be returned to a shop. Otherwise books must be returned to the following address:

Blackwell’s, Bay 22, Unipart House, Cowley, Oxford, OX4 2PG, United Kingdom

Technology Products

All items must be returned in original packaging with all seals intact and in re-saleable condition. The Consumer Contracts Regulations 2013 state that "If the value of the goods is diminished by any amount as the result of handling of the goods by the consumer beyond what is necessary to establish the nature characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price". Sealed packaged goods will not be accepted if the packaging has been opened and the contents exposed.

In all cases, items should be returned in their original packaging to:

Blackwell’s, Unipart House, Cowley, Oxford, OX4 2PG, United Kingdom

Items should be returned to us by the most economical method. They remain your property until we have received them.

All returns are accepted at the discretion of Blackwells.co.uk, and refunds will be given in the same tender type as the original payment.

Please allow 14 days (in addition to the delivery time) for the return to be processed.

Please note that our Standard Returns policy does not apply to business customers or to eBooks. Business customers may return 10% of their orders within 60 days, providing the items are in their original condition. Postage costs to send the items to us will be the responsibility of the customer.

 

Returns and Refunds for eBooks

eBook titles purchased cannot be returned, refunded, or exchanged once downloaded. You have the right within 14 days from purchasing to cancel your order providing you have not attempted to download the content purchased. If you experience technical difficulty in downloading or accessing a title, please contact our Customer Service team for assistance.

 

Non Delivery

In the event that a despatched item is delayed or assumed lost in transit we cannot offer to replace or refund until:

  • 10 business days after despatch if the item was sent via 'standard' post within the UK
  • 6 business days after despatch if the item was sent via 'priority' post within UK
  • 20 business days after despatch if the item was sent via 'standard' post to the EU and Europe
  • 25 business days after despatch if the item was sent via 'standard' or 'priority' post to North America
  • 30 business days after despatch if the item was sent via 'standard' or 'priority' post to Rest of the World

Blackwells.co.uk shall have no liability to you unless you let us know within a total of 40 days of the date on which the goods were despatched to you.

If you notify a problem to Blackwells.co.uk under this condition, Blackwells.co.uk only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.

 

Returns Policy For Business Customers

Our standard Returns Policy does not apply to those customers who purchase items for business use, resale or on a Business Account. Instead the following policy applies.

Business Customers may return 10% of each order within 60 days, subject to the following conditions:

  1. All items must be returned within 60 days of receipt
  2. Each item must be in pristine and resaleable condition
  3. Returned items must be accompanied by a copy of the delivery note or receipt

Postage costs to send the items to us will be the responsibility of the customer.

We will also be happy to accept items for return in the following cases, providing you inform us of your intention to return within seven working days of receipt:

The item was found to be damaged or faulty.

  1. We will replace the item. Any postage costs for returning the faulty item and sending out a replacement will be the responsibility of Blackwells.co.uk.
  2. We will wait to receive the faulty copy from you before despatching a new one

The item was incorrectly supplied.

  1. If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given for the incorrectly supplied item
  2. We will require you to send the item back to us at our cost

In all cases, items should be returned in their original packaging to:

Blackwells.co.uk, Bay 22, Unipart House, Cowley, Oxford, OX4 2PG, United Kingdom

Items should be returned to us by the most economical method. They remain your property until we have received them.

All returns are accepted at the discretion of Blackwell Online or account manager, and refunds will be given in the same tender type as the original payment.

Please allow 14 days (in addition to the delivery time) for the return to be processed.

 

Use of Site

Blackwells.co.uk reserve the right to refuse service, terminate accounts, and/or cancel transactions in its discretion, if Blackwell's believes that customer conduct is in violation or breach of any applicable law or Blackwell's terms and conditions, or is harmful to the interests of Blackwell’s. This does not affect your statutory rights as a consumer. Contracts are established at time of despatch.

Are Children Allowed to Use Blackwells.co.uk?

Blackwells.co.uk does not sell products for purchase by children. We sell children's products for purchase by adults. If you're under 18, you may use Blackwells.co.uk only with the involvement of a parent or guardian.

 

Links

Certain links in this website will lead to websites not under control of Blackwell's. They are provided solely for your convenience and do not constitute any endorsement of any third party products or services. Blackwell's accepts no responsibility for any loss or damage you sustain by visiting these websites.

 

Copyright

The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of Blackwell's are the property of Blackwell's or has been licensed to Blackwell's, and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions. Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through Blackwell's services belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.

Core bibliographic and image data supplied by Bibliographic Data Services (BDS) Ltd:

BDS is able to accommodate a variety of data feeds and formats, including ONIX. Listing your core metadata, enriched data and images with BDS is completely free; they do not charge publishers for listing their titles, so for further information please contact their Publisher Liaison Team on:

publisherliaison@bdslive.com

BDS Ltd Annandale House The Crichton Dumfries DG1 4TA

You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.

 

Information

Blackwell's does not represent or warrant that the material comprised on this site is completely accurate or up to date and Blackwell's should have no liability in respect of such material or for any use of any such information by any person. Any information regarding availability is subject to publishers stock levels.

 

Jurisdiction

This website is not directed to any person in any jurisdiction whether the publication or availability of the website, or the promotions or offers, is prohibited and persons to whom such prohibitions apply must not use the website.

These terms and conditions are guaranteed by and constructed in accordance with English law with English courts having exclusive jurisdiction.

 

New & Used

Please refer to the new & used terms and conditions page

 

Gift Card Terms and Conditions

  1. Valid activated cards can be used as full or part payment of goods at Blackwell shops across the UK and for purchases made online at Blackwells.co.uk. No change or refunds will be given where the sales transaction is for an amount less than the balance on the card, but the balance may be applied to future purchases.
  2. This card cannot be used to purchase gift vouchers/additional gift cards or National Book Tokens nor can the card and any card balance be exchanged for cash or used as a deposit on a credit agreement.
  3. The minimum amount required to activate or top-up a card is £1.
  4. If the card is not used for a period of 24 consecutive months the card will automatically expire, in this situation please contact Blackwell.online@Blackwell.co.uk
  5. Blackwell cannot be held liable for lost, stolen or damaged cards or any credit amounts on such cards. Please treat this card as if it were cash. To protect your balance in the event of your card being lost, stolen or damaged please record the number. In this situation please contact Blackwell.online@Blackwell.co.uk
  6. Blackwell reserves the right to add or amend these terms and conditions. Customers will be notified via in store displays and on its website at www.Blackwells.co.uk in the event of any change.

 

Rewards Terms and Conditions

Please note: From 15th March 2016 our Reward Card Scheme is no longer open to new customers. The following FAQs apply to existing Reward Card Customers only.

  1. To participate in the Blackwell Reward Card scheme, you need to have a Blackwell Reward Card and have registered at Blackwells.co.uk subject to these terms and conditions.
  2. Blackwell Rewards Cards remain the property of Blackwell UK Limited and can only be used for the reward card programme when making purchases in participating Blackwell and Heffers shops and outlets in the UK or online at www.Blackwells.co.uk.
  3. To earn reward points, you must present the card to the cashier at the time of purchase. The Reward Card number must be entered correctly onto the website transaction page. Incorrect or invalid card numbers will not qualify. Transactions made without the card cannot be recorded and therefore cannot count towards your rewards. Once you have accumulated 100 points this will convert to £5 on the card for use in Blackwell's shops and Blackwell's online.
  4. Should you find that your card is not registered, please contact Blackwell.online@Blackwell.co.uk. Points will only be converted on registered cards.
  5. Points are allocated for each whole pound spent and have no monetary value until converted. 
  6. Applicants must be aged 16 years or over.
  7. Employees of Blackwell’s are not eligible for a Reward Card or for reward points.
  8. Your Reward Card is not a credit card, debit card or cheque guarantee card.
  9. The Scheme is only for consumer use. The Reward Card cannot be used for any transaction where the beneficiary is a business entity.
  10. The card can only be used by the registered user. Neither the Card nor the points are transferable to other Reward Cardholders.
  11. If you breach these terms and conditions or if Blackwell reasonably believes that you have abused the Scheme and/or breached these terms your card may be terminated without prior notice. Blackwell reserves the right to take any action deemed necessary where a Cardholder is found to have abused the scheme including withholding points previously credited to your account.
  12. Blackwell reserves the right to alter products included or excluded from the Scheme or to change the number of participating shops at any time.
  13. Blackwell reserves the right to decline issue, withdraw the Blackwell Reward Card or alter its term and conditions (including the value or points) at any time, or terminate the Reward Card Scheme without notice. Blackwell will notify Cardholders of any changes to these terms and conditions. Notices detailing the revised terms will be available in all participating Blackwell shops and on Blackwells.co.uk/rewards.
  14. Cardholders cannot claim points on purchases made before they joined the Scheme.
  15. Points will be awarded on, and can be redeemed against, all merchandise sold in participating Blackwell shops, or at Blackwells.co.uk, with the exception of gift vouchers, electronic gift cards, Book Tokens, postage, newspapers and products from in store concessions and other products or services from time to time as notified.
  16. Cardholders will receive points on qualifying transactions. In the UK and online points are awarded at a rate of 1 point for every £1.00 spent or a pro rata amount rounded up from 0.51p to the nearest point. These can be altered at the discretion of Blackwell's at reasonable notice to you. The number of points issued may vary between purchases. Blackwell's reserves the right to vary the rates at any time with reasonable notice to you. There is no minimum amount of points balance. Once you have reached 100 points balance this will be converted overnight into a £5 balance onto your card.
  17. Points will usually be loaded onto your card within 24 hours, except in circumstances of system failure or if the card is not registered. Blackwell's takes no responsibility for circumstances beyond their control. Points cannot be redeemed until loaded on to the card and converted.
  18. The full points value on an item will only be earned if no points value is redeemed as part of the transaction. When points are redeemed as part of the transaction, points will be awarded on the cash balance.
  19. Points have no cash redemption value and cannot be exchanged, sold or transferred.
  20. Blackwell's may if it so wishes, reverse the associated points earned or redeemed if a transaction on which points are earned or redeemed is cancelled or reversed or when a product is returned (in accordance with Blackwell’s Returns Policy). For in store purchases, the Cardholder must present their Card to sales staff so that the points awarded can be debited from or credited to the Card when the product is being returned.

General

If your Card is lost, stolen or is not working please contact a member of staff at a Blackwell shop or call +44 (0) 1865 333536. Blackwell cannot be held liable for lost, stolen or damaged Cards, or any points accrued on or redeemed from the Card without your knowledge. Blackwell reserves the right not to issue a replacement Card.

  1. The Scheme can be used in conjunction with other discounts or promotions, but Blackwell reserves the right to withdraw this at any time or may alter the products included or excluded in a promotion
  2. If any point in these terms and condition is held to be invalid in whole or in part, that part shall be deleted and the validity of the remaining terms shall not be affected.
  3. These terms and conditions and the Scheme are subject to the laws of England and Wales.

Customer services: +44 (0) 1865 333536

Reward Card Data Protection

  1. These terms and conditions and Blackwell Privacy Policy - https://blackwells.zendesk.com/hc/en-gb/articles/360001262627-Privacy-Notice- governs Blackwell's use of personal data collected from Cardholders. Blackwell will not pass your details on to any third party not involved in the running of this Scheme unless you have agreed that we may pass your details on to other companies.
  2. By signing up to the Scheme and giving us personal details, you agree to be sent Blackwell Rewards updates and special offers unless you subsequently notify us otherwise.
  3. We will also use your details and information on what you buy to help us manage the Scheme more effectively.
  4. It is important that your contact details are kept up to date in order that Blackwell's can operate the Scheme effectively. Please keep your details up to date by visiting Blackwells.co.uk if your details are incorrect or become out of date. You can also update your details (including your email address) at anytime by calling the Customer Services team on +44 (0) 1865 333536

 Bursary Cards & Institute Accounts

  1. Students with a Bursary Card (eg MMU; QuB, Edge Card) or customers with a Blackwell Institute Account are not eligible to accrue Reward Points for purchases made with Bursary Cards or Institute Accounts.

 

Competition Terms and Conditions

Blackwell's scratch card competition 2018

The competition will run until 26th October 2018 inclusive.

  1. Entrants must be over 16 years of age and there may be shipping restrictions to certain countries which may affect the delivery of physical prizes. Employees of Blackwell’s, their relatives, and anyone otherwise connected with Blackwell’s cannot enter this competition.
  2. To redeem the offer: Internet access required, no purchase is necessary. Visit www.Blackwells.co.uk/Competition to enter the unique code provided on the scratch card and enter your email address to find out what you have won.
  3. Each unique code can only be entered once for the duration of the promotion. Entrants can use more than one scratch card to increase their chance of winning a prize with a different email address. Each email address can only be entered once for the duration of the promotion.
  4. Any entry into the competition will be taken as acceptance of our Competition Terms and Conditions. Any email addresses you provide will be used by Blackwell’s to contact you if necessary in relation to your prize. Any personal data will be added to Blackwell’s mailing list (local shop and Blackwells.co.uk) ONLY if the entrant has actively opted in and agreed to be contacted in future. You will be able to unsubscribe at any time. We will never share your personal details with third parties. Your details are protected by our Privacy Policy.
  5. Prizes cannot be exchanged for cash or any other item. The prizes are non-transferable. Cannot be used in conjunction with any other offer.
  6. 20%, 15%, 10% Discount Vouchers for Student Essentials Stationery are only redeemable instore and not online. Student Essentials products include selected pens, paper pads, notebooks, academic diaries, folders, tech accessories and other consumables relating to student study. All items included in the offer are at the discretion of the individual Blackwell's Bookshop manager.
  7. Discount vouchers valid until 16th November 2018. Instore only.
  8. Prizes:
  • 2 x Ticket Master £250 voucher
  • 5 x Harry Potter Hampers worth £100
  • unlimited x 10% off Student Essentials Stationery voucher instore + free termplanner
  • 36,996 x 15% off Student Essentials Stationery voucher instore + free termplanner
  • 6000 x 20% off Student Essentials Stationery voucher instore + free termplanner
  1. All free Term Planners are strictly on a first come first serve basis and whilst stocks last.

 

 

Buying and selling second-hand books

  1. Offer available instore only and not online
  2. The price we pay depends upon the demand and condition of the books.
  3. We pay up to 40% of the retail value if you accept a Blackwell's Gift Card as payment.
  4. We pay up to 33% if you'd prefer payment by a debit or credit card refund.
  5. The book must be a current edition with no new edition forthcoming.
  6. The book cannot be an annual publication.
  7. Books must be in a reasonable condition and not too damaged or marked.
  8. At busier times we may need to keep books overnight for valuation.
  9. This is a discretionary buy-back offer and we retain the right not to purchase.
  10. The manager’s decision is final.

 

 

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