I have only received part of my order
Please be aware that your order may be supplied from different locations - this could be for one of the following reasons:
If only part of the order was available, we despatch that straight away and send the rest of the items as we receive them from the publisher.
Our books mainly come from our Oxford bookshop or direct from our wholesaler, but if the book is not available there, we will order via the UK Distributor.
Most publishers dispatch the book to us within 48 hours as part of general consignments and we will then send on to you. This is also pretty typical of the classical CD market, too.
Printed Music orders go to our Music Shop in Oxford to be supplied and CD orders are despatched from our Cambridge music store.
New & Used books are despatched from individual sellers.
Due to the highly specialist requirements of our customers, we do source books from an extensive range of publishers and music labels. Some titles are more difficult to source and these orders can take longer to despatch.
We will notify you by e mail when orders are sent - you are able to check the status of your order through logging into your account.
If you have any problems, please call us on 01865-333536 or contact us by email at email@example.com