New & Used Terms & Conditions

Terms & Conditions - Second Hand

  1. Shipping
  2. Pricing
  3. Returns & Refunds
  4. Non-Delivery
  5. Cancellations
  6. Second Hand Ratings
  7. Shopping Basket Quantities
  8. Third Parties and Other Users

These terms relate solely to titles contained within the "Second Hand" section.

Orders are shipped directly to customers from independent sellers.

Items for delivery to customers outside the UK, Ireland, Western Europe,* (Germany, The Netherlands, Belgium, France, Italy, Spain., Switzerland, Luxembourg, Austria, Greece, Portugal, Norway, Denmark, Sweden , Finland ) and USA will need to be sent to the distribution in the US for additional processing and quality verification . This process may take an additional 2-3 weeks.

1. Shipping

Ship to

Ship from

Delivery type

Method

Cost per item

Expected Delivery Time from Dispatch/Shipping date

UK

United Kingdom (excluding Ireland)

Standard

2nd class or equivalent

£2.50

2-14 days

UK

Western Europe* & Ireland (excluding UK)

Standard

surface mail

£2.50

4-15 days

UK

Rest of World (including US, Canada) & Europe not listed with *)

Standard

surface mail

£2.50

15-45 days

Western Europe,* & Ireland

Western Europe*, Ireland (excluding UK)

Standard

surface mail

£3.50

2-14 days

Western Europe* & Ireland

United Kingdom

Standard

surface mail

£3.50

4-15 days

Western Europe* & Ireland

Rest of World (including US, Canada & Europe not listed with *)

Standard

surface mail

£3.50

15-45 days

Rest of World,

(including US, Canada & Europe not listed with *)

Rest of World (including US, Canada) & Europe not listed with *)

Standard

surface mail

£6.50

15-45 days

Rest of World,

(including US, Canada & Europe not listed with *)

United Kingdom (excluding Ireland)

Standard

surface mail

£6.50

15-45 days

Rest of World

(including US, Canada & Europe not listed with *)

Western Europe* & Ireland                   (excluding UK)

Standard

surface mail

£6.50

15-45 days

* Western Europe: (Germany, The Netherlands, Belgium, France, Italy, Spain., Switzerland, Luxembourg, Austria, Greece, Portugal, Norway, Denmark, Sweden , Finland ).

2. Pricing

Blackwell aims to reflect the most accurate pricing information on all listed Second Hand books at all times. Occasionally, our system may experience a short delay in being updated thus we cannot always guarantee the accuracy of an item's price or availability at the time of viewing.

We will make all reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply any particular book.

No discounts are available on Second Hand titles.

All prices are displayed in pounds sterling on our website Blackwell.co.uk

3. Returns and Refunds

In the event that a return is required, regardless of circumstance, a refund is the sole and exclusive resolution and you waive all other remedies or actions in such an event. Should an item still be required, a new order must be placed.

Returns must be sent within 50 days of the original shipment date or the return will not be refunded.

If an order is made in error or no longer required a return refund cannot be guaranteed without seller approval.

When returning an item, please refer to the delivery note for the required returns address. Items should be returned with the original packing slip and should be returned by the most economical shipping method. They remain your property until the seller receives them. If the return is due to the shipment of an incorrect item or the item is found to be damaged, or incomplete outbound postage costs will also be credited. Return postage costs may also be credited if agreed by the seller.

We will do our best to process refunds as quickly as possible. Please allow two to four weeks (in addition to the delivery time) for the refund to be processed.

4. Non Delivery

If you have not received your order within the quoted delivery time or would like to check on the status of your order, please contact our Customer Support.

If you do not receive goods ordered by you within 75 days of the date on which they were dispatched, Blackwell Online shall have no liability to you unless you notify Blackwell Online within 80 days of the date on which the goods were dispatched.

If you notify a problem to Blackwell Online under this condition, Blackwell Online's only obligation will be to refund the amount paid by you for the goods in question to the original method of payment.

5. Cancellations

We are unable to accept cancellations of Second Hand title orders as items are ordered directly from the sellers and may be sourced from all over the world. In rare, special cases, we may be able to contact our sellers to confirm or deny a cancellation request prior to despatch . However, due to our automated processes for order fulfilment, is generally not possible.

 

6. Second Hand Ratings

Book Condition

New - This book has been designated by the seller as brand new.

Fine/Like New (F) - No defects, little usage. May show remainder marks. Older books may show minor flaws.

Very Good (VG) - Shows some signs of wear and is no longer fresh. Attractive.

Good (G) - Average used book with all pages present. Possible loose bindings, highlighting, cocked spine or torn dust jackets.

Fair (FR) - Obviously well-worn, but no text pages missing. May be without endpapers or title page. Markings do not interfere with readability.

Poor (P) - All text is legible but may be soiled and have binding defects. Reading copies and binding copies fall into this category.

Seller Reliability Rating

All seller reliability ratings are a result of previous order fulfillment rates and range from 1 to 5:

- Almost always available

- Usually available

- Often available

- Sometimes available

- Often not available

Not rated - Usually a new seller who has not received the minimum number of orders required to display an accurate rating.

The seller rating does not necessarily reflect quality of service, Blackwell holds no responsibility for poor seller performance despite positive ratings.

7. Shopping Basket Quantities

Due to the nature of fulfilment for Second Hand titles, you are unable to change the basket quantities. Each item selected relates to a physical copy held by the seller, if you require more copies of the same ISBN then you may select alternative copies advertised from the same or different sellers and add them to your order before proceeding to checkout.

8. Third Parties and Other Users

Content from other users and other third parties may be made available to you through the Second Hand service. Because we do not control such Content, (a) you agree that we are not responsible for any such Content and (b) we make no guarantees about the accuracy, currency, suitability, or quality of the information in such Content, and we assume no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful Content made available by other users, and other third parties.

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