How do I contact someone in Customer Services?

How do I contact someone?

We recognise that the most immediate and effective form of communication is over the telephone and welcome your calls.

You can call Customer Services on Tel: +44 (0) 1865 333536 As follows:

08.00 - 18.00 Monday to Friday

09.00 - 17.00 Saturday

We recommend you have your order details at the ready if your call is concerning an order.

Should you be unable to call within these hours you call leave a message which we will answer the following working day.


Alternatively you can contact us by email at - we recommend you state your full name, your order number and/or your enquiry.

We will endeavour to respond to your e-mail within 24 hours, however at busier times this may not always be possible.


There is also a Chat option available that can be used via the website 


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