What is your complaints procedure?

What is your complaints procedure?

We aim to offer the best service possible but recognise that from time to time things may go wrong that are beyond our control. We would aim to resolve any complaint as soon as possible and recommend you contact Customer Services as soon as you can.

If you e mail, you will get an automated acknowledgement of our receipt of your correspondence. We then aim to respond within 24 hours. We take feedback and complaints very seriously. We will investigate thoroughly to understand where any breakdown occurs so that we can avoid future mistakes. And it is our commitment to ensure we keep you informed throughout and find a suitable outcome.

If you are in any way unhappy with the way we have dealt with your complaint, please do contact the Head of Blackwell OnlineCustomer Services:

Kate Stilborn
Head of Online
Blackwell's UK Ltd
48-51 Broad Street
Oxford
OX1 3BQ

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