What is your complaints procedure?

What is your complaints procedure?

We aim to offer the best service possible but recognise that from time to time things may go wrong that are beyond our control. We will resolve any complaint as soon as possible and recommend that you contact Customer Services as soon as you can.

You can contact customer services via e-mail on Blackwell.Online@Blackwell.co.uk and you will get an immediate automated acknowledgement of the receipt of your correspondence.

We then aim to respond fully within 1 working day. It is our commitment to ensure we keep you informed throughout and ensure a favourable outcome.

If you are in any way unhappy with the way we have dealt with your complaint, please do contact the Customer Service and Operations Director

Kate Stilborn

Customer Service & Operations Director
Blackwell's UK Ltd 
48-51 Broad Street
Oxford
OX1 3BQ

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