What happens if my order fails to arrive?

What happens if my order fails to arrive?

Please do check your account to ensure that the order has been despatched. If that is the case and you could reasonably expect to have received by now, then please contact our customer service department on 01865-333536 and they will investigate on your behalf.

If the items cannot be found then they will either arrange for replacements or agree a refund.

Blackwell's Terms & Conditions are as follows:

Blackwell Online shall have no liability to you unless you notify Blackwell Online within a total of 40 days of the date on which the goods were despatched to you.

In the event that a despatched item is delayed or assumed lost in transit we cannot offer to replace or refund until:

  • 10 business days after despatch if the item was sent via 'standard' post within the UK
  • 5 business days after despatch if the item was sent via 'priority' post within UK
  • 15 business days after despatch if the item was sent via 'standard' post to the EU and Europe
  • 20 business days after despatch if the item was sent via 'standard' or 'priority' post to North America
  • 25 business days after despatch if the item was sent via 'standard' or 'priority' post to Rest of the World

If you notify a problem to Blackwell Online under this condition, Blackwell Online only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.

If you have any problems, please call us on 01865-333536 or contact us by email at blackwell.online@blackwell.co.uk

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