Online Customer Services are currently experiencing an exceptionally high volume of queries. If you have recently contacted us, please allow 2–4 days for us to respond to your ticket.
We've made some upgrades to our customer accounts. It's now easier to track and check the status of your order. Find out more here
Royal Mail is experiencing ongoing delays and disruptions in certain parts of the UK. This largely due to restrictions and staff shortages as a result of the Covid-19 pandemic. Find out more information here: https://www.bbc.co.uk/news/business-55591063
We have been following government guidance throughout this period to ensure the safety of our staff and booksellers. With the announcement of another national lockdown, our bookshops (and some stock locations) have been closed or are working with limited staff until further notice. As a result, some orders are taking longer than usual to be dispatched.