How to use your account

How to use your account

We've made some upgrades. With your new and improved account you can: 

• View and manage your orders 
• Update your personal information 
• Track and check the status of your order 

Click here to log in to your account. 

How can I create an account?

• To create an account, click 'Login' at the top left-hand corner of this page
• Click 'Create an account', just below 'Forgotten password' 
• Fill out the personal details form and click 'Finish' 

Welcome to your new account! 

What is my Dashboard?

Your dashboard gives you an overview of all your open and previous orders since you created an account (any orders placed before you created an account will not be visible). 

Where can I find my orders? 

In the 'Orders' tab, on the left-hand side. Here you'll be able to view the progress of your current orders, as well as your order history. 

Can I use my account to track my order? 

Yes. Tracking is dependent on size, weight, and delivery destination (untracked items are subject to standard delivery timeframes). With a customer account, you can track and view the status of your order. 

• To track your order, click 'Orders' on the left-hand side of the page. This is where you will be able to view all your open and previous orders 
• Scroll down until you find the order you want to track and click 'View order details'
• Track your books using the individual tracking links provided (unfortunately, Online Customer Services can't provide an estimated delivery date for untracked items)  

 

Where is my wishlist?

Your wishlist can be found within your account, on the left-hand side, under the 'Orders' tab. 

Can I share my wishlist with friends and family? 

Wishlists are for personal use within your account. Because wishlists can be considered 'personal data' (as somebody’s book choices could indirectly indicate their religious or political beliefs, their sexuality, or other sensitive/private information), it is not possible to share your wishlist from within your account. 

Additional FAQs

How can I change my account password?

How can I update my email address/personal details?