Please note that our Online Customer Services team are experiencing an exceptionally high volume of queries at the moment.
We’re doing everything we can to reply to tickets as soon as possible. Please be aware that it may take 2-4 days for us to respond to your query.
Please be aware that Royal Mail is experiencing ongoing delays and disruptions to their service. This is largely due to restrictions and staff shortages as a result of the Covid-19 pandemic. Further information can be found here: https://www.bbc.co.uk/news/business-55591063
Want to know the status of your order?
You can view the status of your order in your Account. Log in to your Account here
Want to know how to use your Account?
Want to know when your order will be dispatched?
There's no need to contact us. We will email you when your order is on its way.
Want to know when your order will arrive?
Due to the pandemic, delivery times are taking a little longer than normal. Estimated delivery times can be found here. Once your order has been dispatched Online Customer Services cannot provide an estimated delivery date.
Want to track your order?
Track the status of your order by logging in to your account. Log in to your Account here
Not all items are tracked. Tracking is dependent on size, weight, and delivery destination. Untracked items are subject to estimated delivery times.
Our sincere apologies if your order or our response is subject to delays. Thank you for your patience.
Need help with your order?