Evri - I have regular problems with Evri deliveries – what can I do?

I have regular problems with Evri deliveries – what can I do?

There are some properties that Evri have regular problems locating and delivering to, for example if there is no house number, just a house name, etc.

One solution is to download the Evri App and create an account.

You can add your delivery address under ‘My Places’, then select ‘Precise Location’ where you can do two things:

1. Pin your location on a Map
2. Use What3words to pinpoint your property.
3. Redirect your parcel to a local Evri Parcelshop for collection (see below)

Once done, these will be logged for future deliveries to your property by logging the allocated tracking reference on the app.

More details can be found on the following link:  https://what3words.com/business/logistics/evri-how-to

Just to show you what the Evri App can do, you can add your tracking reference and select My places:

On the next screen, you can select your Precise location, also you can add a Safe Place and/or Preferred neighbours if you are not at home:

If you choose Precise Location, you can Pin your location on a map, and/or add the What3words reference.

Should you wish to divert your Evri parcel to a local Parcelshop, please use the following process:

1. Place your order in the usual way to your home address (NB DO NOT Use the Parcelshop address)
2. Our Distribution Centre will decide if if it will be sent via Royal Mail or Evri, dependant on the size/weight of the parcel.
3. If it is sent by Evri, you will receive an email saying that they are expecting the parcel.
4. Next, you will get an email saying that Evri have got the parcel
5. At that point, you can go on to the Evri App, input your tracking reference, select Track & Divert, then add your local Parcelshop.  NB you will not be able to change it once diverted.
6. You will get an email confirming that the parcel has been diverted.
7. You will receive an email when it arrives at the Parcelshop and is ready for collection
8. The App will be updated to say when it was collected.

We hope this helps