Ordering

• New customers
• How can I place an order/search for a book?
• Can I change my billing/delivery address?
• I've had a problem completing my order

Reserve Online & Collect In-store, Click & Collect

• Click & Collect
• Ask your Local Shop to order a book in for you
• Reserve online & collect in-store

Returns & Cancellations

• How can I return a book?
• I have only received part of my order?
• My order has arrived damaged
• How can I cancel my order?

eBook Help & FAQs

• eBook FAQs
• Blackwell’s eBook Terms and Conditions
• Blackwell Learning (Kortext) Contact Details
• Do I use Adobe Digital Editions or Adobe Reader to read my eBooks?
• How long before my eBook link is sent to me?
• Authorise your ADE - why should I do this?

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