Ordering

• New customers
• How do I search for a book?
• Where is my basket?
• Can I change my billing or delivery address
• Can I place an order over the phone?
• If you have a website issue during checkout while placing your order, please try clearing your Browser History

Reserve Online & Collect Instore , Click & Collect

• Click & Collect
• Ask your Local Shop to order a book in for you
• Reserve Online & Collect Instore

Returns & Cancellations

• How do I return a book?
• I have only received part of my order
• What happens if my order arrives damaged in some way?
• How can I cancel my order?

My Account

• How can I change my Blackwell's online password
• Managing my Blackwell's account

eBook Help & FAQs

• eBook FAQs
• Blackwell’s eBook Terms and Conditions
• Blackwell Learning (Kortext) Contact Details
• Do I use Adobe Digital Editions or Adobe Reader to read my eBooks?
• How long before my eBook link is sent to me?
• Authorise your ADE - why should I do this?

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