Payment FAQs

• I have received a failed payment email
• I have received a confirmation email but no payment has been taken. When will I be charged?
• I've reserved a book online to collect. When will I pay for my order?
• Have I been charged twice (double payment)? 
• How can I pay for my Online order?
• Do you offer student discount online?

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Blackwell's Gift Cards & National Book Tokens FAQs

• How can I use my Blackwell's gift card online?
• How can I use my National Book Token online?
• Can I merge my Blackwell's gift cards or National Book Tokens?
• How can I check my Blackwell's gift card balance?
• Can I still use my Blackwell's gift card/National Book Token/Bursary card if it has expired?

Bursary Card FAQs

• Manchester Metropolitan University (MMU) - MET Card FAQs
• Bursary Card FAQs